Mahiti ™

BasicNeeds, a UK-based International Non-Governmental Organisation (INGO) founded in 2000, works to improve the lives of those with mental illness and epilepsy.  Since inception, BasicNeeds has reportedly improved the lives of over 646,000 people living with mental illness or epilepsy, their carers and families, mostly in low and middle income countries.

In 2015, BasicNeeds in coordination with the Ministry of Health, Laos PDR, commissioned Mahiti to provide an IT System and infrastructure like tablets. Under this one-year project, Mahiti developed a web and mobile platform for a survey to gather knowledge on epidemiology of mental disorders In Laos.  Mahiti provided end-to-end technology for this survey - viz. an Integrated Information Management System (IIMS) enabling BasicNeeds to collect and manage data including geo-coded data, to monitor survey progress and rectify gaps and to generate online and downloadable reports in PDF format.

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Duration: One year (2015)

GRAAM  is a public policy research and advocacy institution based in Mysore. GRAAM advocates  improvements in health care services by bringing together community members and Primary Health Centre (PHC) personnel. They work with the government to institutionalise a technology-assisted community monitoring mechanism.

Arogyashreni is an innovative action research project of GRAAM,  to observe and enhance community participation and monitoring capacity in Mysore district. GRAAM was exploring ways of utilising Interactive Voice Response System (IVRS) in this process and assigned the task to Mahiti.

Mahiti provided a data collection solution and an online Integrated Information Management System (IIMS) which is  highly interactive, scalable, secure and adaptive to the local context. Mahiti also developed a monitoring system using IVRS technology, with a toll-free service, capturing community perspectives on the delivery of health care services. Since the phone numbers are registered for the respective PHC within the IVRS, it does not record unsolicited responses from unknown phone numbers. Know More

 Duration: 29 August 2012 to 31 October 2014

SVYM is a CSO initiated in 1984 in Mysore by medical students to provide health care, education and economic security to remote rural populations living in poverty, especially forest-dwelling tribes  displaced by the State’s conservation projects. Many of the  founding medical students continued with SVYM once they became full-fledged doctors.

An IVRS was developed by Mahiti for SVYM for their Community Governance project to assist the community with monitoring and improving Primary  Health Centres(PHCs). This was done by allocating a phone number that people could call  and answer questions  related to the PHC, using IVRS. Know More

Duration: January 2011 to January 2013